Expires soon IHG

Guest Service Associate-Housekeeping

  • INDIA

Job description



Description

About us
Holiday Inn Chandigarh Zirakpur, the newest hotel in the Zirakpur city featuring 131 fresh and contemporary rooms. The hotel is strategically located on Chandigarh-Ambala highway connecting Chandigarh city to all famous landmarks on Northern belt. The hotel also offers 22000 sq ft of banquet venue which is ideal for hosting large weddings to social, corporate parties or meetings and exhibitions.
Your day to day
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements• Handle and store chemicals in line with hotel regulations and any local legislative requirements• Greet and acknowledge guests• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures• Report to supervisor needed repairs or unsafe conditions• Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty• Respond to guest complaints, special requests and take action to ensure guest satisfaction• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping• Report, turn in, and/or log all lost and found items according to established procedures• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service• May regularly assist with deep cleaning projects• May have turndown duties• May assist with other duties as assigned
What we need from you
To deliver a great guest experience– a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.
What we offer
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills · True Attitude: beingcaring, wanting to make a positive difference, and building genuine connections with guests· True Confidence: having the knowledge and skills to perform yourrole, and giving guests the confidence that they can trust you, to help andsupport them during their stay· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs· True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job

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