Offers “IHG”

Expires soon IHG

Guest Service Agent - Russian Speaker

  • UNITED ARAB EMIRATES
  • Marketing

Job description



Description

About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. Spread over 69 acres of land, the resort features 190 stylish guest rooms and suites with expansive balconies offering uninterrupted views across the ocean.If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Your day to day
Under the general direction of the Director of Rooms or his delegate, and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk. Tasks include check-in/out, rooming of all hotel guests, foreign exchange, cashiering and Credit Follow up.Ensures the efficient running of Front Desk operations; the highest standards of hospitality are demonstrated on every occasion. Some of your day to day task includes:• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest to maximize hotel sales.• To have a full working knowledge of the IHG Rewards and Ambassador programs and its benefits taking every opportunity to enroll new members.• Maintain comprehensive knowledge of standard reservation procedures.• Ensure that all charges are correctly posted to the guest's bills following the standard procedures.• Deal with cash, check and credit transactions in accordance with the hotel and company policy, and ensure that any discrepancies are reported immediately.• Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.• Is fully aware of restaurant operating hours and specials / Spa facilities and services as well as other recreation options.• Ensure all customers receive a fast, efficient and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of the hotel.
What we need from you
• Must possess previous work experience in a Front Office or equivalent in a 5-star hotel /luxury environment.• Being passionate about people and service• Communication skills are used frequently when interacting with guests and another department • Language skills - Fluent in Russain and English language• Have the ability to work a flexible schedule including nights, weekends and/or holidays
What we offer
We’ll reward all your hard work with a great salary and benefits – including housing, transportation, recreationfacilities, uniform, great room discount, and superb training, and many more! Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice thelittle things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.