Guest Service Agent (Part-Time) - Holiday Inn Old Sydney

Job description

Description

About us
Travel is a journey. At Holiday Inn, we help make it a joy. Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. The Holiday Inn Old Sydney is located in The Historic Rocks district, and adjacent to some of the world’s most iconic tourist locations. The hotel has a rich and diverse history along with easy access to the CBD, and major public transport hubs.Our hotel is looking for a friendly and professional Guest Service Agent to join our Front Office team.
Your day to day
As the face of our hotel, you will be responsible for delivering on our guest promises, showing genuine interest and sharing your exceptional knowledge to ensure our customers have a memorable stay. This role will require you to think on your feet, anticipate guests' needs and work as part of our dynamic team to deliver personalised meaningful service. By bringing your passion to work every day, we'll empower you to work as part of a team to anticipate our guests' needs and deliver a memorable service experience at Front Office. Through efficient, friendly interactions including check-in and out, helping with directions, reservations, luggage and general guest queries, you will contribute to each of our guests having a comfortable, genuinely enjoyable stay.
What we need from you
• A vibrant personality and the confidence to build relationships with guests• Previous experience in a front office environment will be held in high regard• Excellent communication skills• Some previous experience using Opera• Flexibility to work a range of hours, which includes but is not limited to afternoons, evenings & public holidays Ideally, you'll have previous hotel experience in a front office environment and a real passion for delivering great customer service. You have the flexibility to work various shifts including evenings and weekends. Basic computer literacy is required to be successful in this role. You must meet the legal requirement to work in Australia and hold a current full NSW driver's license.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - please visit www.http://careers.ihg.com to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.