Guest Service Agent | InterContinental Sydney Double Bay

Job description

Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. InterContinental Sydney Double Bay is an exclusive address offering luxury and privacy at its finest, located in the leafy Eastern Suburbs village of Double Bay. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your day to day

The moment a guest steps into our boutique style luxury hotel, they walk into a genuinely memorable experience. As a Guest Service Agent, you’ll be the person our guests rely on to handle their check in and check out, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What we need from you

You will use your previous hotel experience and Opera (Property Management System) expertise to look after our guests, from arrival to departure and every step in between. As the face of the hotel your presentation, local knowledge and ability to take ownership of any issue or request will be the key to creating a seamless experience for each guest.

We’ll reward all your hard work with a great salary and benefits – including a uniform, meals on duty, great employee discount on our hotels worldwide, fantastic local discounts and a supportive training plan from day one.

What we offer

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.