Guest Service Agent - Holiday Inn Express Bangkok Siam ( Thai only )
THAILAND Personal services
Job description
Description
About us
A smart hotel in the center of Bangkok's famous Siam shopping district with spectacular views of the National Stadium and Bangkok city. Located in the heart of Siam, Holiday Inn Express Bangkok Siam is a few minutes walking distance from mega shopping malls like MBK, Siam Paragon, Central World, Platinum and Siam Discovery . Situated right next to the National Stadium BTS Skytrain station and 5 minutes walking from The Jim Thompson House , the hotel offers easy accessibility to all major attractions, including The Grand Palace, Temple of the Emerald Buddha, Chinatown, Khaosan Road, Chatuchak Weekend Market and Erawan Shrine to start.
Featuring 300 modern design rooms with panoramic view of the city, Holiday Inn Express Bangkok Siam is the smart choice for savvy travellers who are looking for the best location combined with the best value, offering an affordable and hassle-free stay in Bangkok. Start the day right with our free Express Start Breakfast or Grab & Go option and stay connected with our free Wi-Fi throughout the hotel . Relax in our rooftop garden and get the most out of your stay with our rooftop 24-hour fitness centre , self-service laundry facility and 10-person meeting room .
Your day to day
Your day-to-day
· Be the warm welcome that kicks off a memorable guest experience
· Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
· Handle cash and credit transactions
· Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
· Take pride in your appearance and place as a brand ambassador
· Always know what events and activities are on the day’s schedule
· Jump into other ad-hoc duties when your colleagues need your help
What we need from you
· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
· Fluency in the local language - extra language skills would be great, but not essential
· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
· Flexibility - night, weekend and holiday shifts are all part of the job
· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
· Experience - ideally you’ll have spent at least one year in a front desk or guest service position
· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
What we offer
- Salary + Service Charge (เงินค่าบริการ เฉลี่ย 13,500 ต่อเดือน)
- Commission ส่วนแบ่งจากยอดขาย (เฉพาะแผนกต้อนรับ)
- 2 Day Off / Week (วันหยุด 2 วันต่อสัปดาห์)
- Annual Leave start from 8 days / Year (วันลาพักร้อนเริ่มต้นที่ 8 วันต่อปี)
- 15 Public Holiday / Year (วันหยุดนขัตฤกษ์ 15 วัน ต่อปี)
- Group Insurance ประชีวิต ประกันอุบัติเหตุ ประกันสุขภาพ
- Birthday Leave (วันหยุดวันคล้ายวันเกิด)
- Meal (อาหารสำหรับพนักงาน)
- Uniform laundry (บริการซักรีดให้)
- Employees Award Program รางวัลพนักงานดีเด่น
- Staff Outing Activity, Staff Party กิจกรรมพักผ่อนนอก สถานที่, งานเลี้ยงสังสรรค์ประจำปี
- Provident Fund (กองทุนสำรองเลี้ยงชีพ)
- IHG Employee Rate (ห้องพักราคาพิเศษในเครือ InterContinental Hotel Group กว่า 5,100 โรงแรม)