Guest Relations Agent - InterContinental Semiramis Hotel

Job description

Description

About us
At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.Join us as Guest Relaations Agent in InterContinental Semiramis .You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful adminstration - has the ability to handle guest complains with a smile - has great interpersonal skills.
Your day to day
Financial returns:• Plan and co-ordinate the provision of friendly, efficient services to guests• Schedule activities for guests• Plan and co-ordinate all promotional activities targeting clients• Trace relevant statistics about clients• Co-ordinate and supervise all activities for guests• Assist with check-ins/check-outs of clients• Greet Guests upon arrival• Cover guest relations desk• Assist guests with airline bookings and reconfirmation’s• Assist all departments in being receptive to the needs of guests• Attend recreation activities when necessary• Plan and conduct group and function rundown meetings• Assist in any other duties when required by the Guest Relations Manager• Assist with translations (information; guest directory; menus etc) as required• Provide feedback from Guests to Front Office Manager for action People:• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments• Communicate well to ensure effective shift hand-overs• Actively participate in organised meetings• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication  Guest experience:• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs.• Anticipate guest needs, handle guest enquires, and solve problems• Create a positive hotel image in every interaction with internal and external customers• Adhere to hotel brand standards• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests• Assist guests and escort them to locations within the hotel at their request• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs• Maintain current Hotel information to be able to provide information to guests Responsible business:• Strive for constant improvement and take responsibility for your own performance • Adhere to InterContinental Hotel Group Corporate Code of Conduct• Adhere to Hotel Handbook and general policies and procedures• Adhere to Front Office Policies and Procedures• Report problems to Management with suggestions for resolution
What we need from you
Minimum 1 years' experience in a hotel front office department• Excellent customer relations, problem solving and time management skills• Working knowledge of hotel property management systems such as Opera.• University graduate• Excellent communication skills• Excellent command of English language
What we offer
In return we'll give you a competitive financial and benefits package which includes healthcare support, dental, vision, disability and life insurance support.Eligible to receive complimentary dry cleaning service at the hotel .Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.Most importantly, we'll give you the room to be yourself.So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans.