Guest Relations Agent

Job description

Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.Located on beach front and with a view of the Hajjar Mountains, InterContinental Muscat is a five-star resort in the heart of the city's residential, government and diplomatic quarter.The hotel's Palm Beach Club offers two floodlit tennis courts, a 25-metre olympic size pool, a leisure pool, a fully equipped fitness center, sauna, jacuzzi and easy access to the beach. Local sites of interest include the Grand Mosque, Opera House and Amouage Perfume Factory.

Your day to day

Under the general guidance and supervision of the Guest Relations Supervisor or delegate and within the limits of establishing InterContinental policies and procedures, responsible for all aspects of the Guest Relations section to deliver a guest experience that is unique and brings the brand to life. Build a strong relationship with regular guests, frequent guests in hotel outlets and all other departments in the hotel. • Update guest history according to guest preferences and feedback given throughout their stay• Enrol new IHG Rewards Club members and capture their email addresses as well as full contact details to ensure targets are met on a monthly basis• Ensure that VIP arrivals are prepared and IHG Rewards Club members are recognized as per the company guidelines and the target is achieved at the end of the month• Escort guests and VIP guest to their allocated rooms• Do room inspections for VIP guests and deliver room amenities to their rooms, ensure rooms are not changed upon arrival and follow up in case allocation was changed• Carry out guest courtesy calls for in-house guests on a daily basis and follow ups are done accordingly• Send pre arrival emails or conduct pre arrival calls and send post stay emails to IHG Rewards Club members• Handle guest complaints immediately and follow-up on action thoroughly.• Assist Front Desk Agent whenever help is required

What we need from you

3 Minimum 3 Year experience in equivalent position Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 1 years of Front Office/Guest Service experience in a luxury hotel. Must speak fluent English. Other languages preferred.

What we offer

We’ll reward all your hard work with a great salary and benefits with great room discount with IHG hotels worldwide. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.