Guest Experience Supervisor | Holiday Inn Rotorua

Job description

Description

About us
Travel is a journey. At Holiday Inn, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family. About Holiday Inn Rotorua Holiday Inn Rotorua is set amongst Rotorua's stunning natural environment, only steps away from the Whakarewarewa Thermal reserve. Enjoy the native bush and steaming geysers just over the fence. With the township only a short drive away, Holiday Inn Rotorua is an ideal base for a holiday, conference or business visit.
Your day to day
About the Role We are looking for a dynamic Duty Manager to join the team at Holiday Inn Rotorua. You'll be an integral member of the hotel’s operational team; providing day to day responsibility for the operation of the hotel. This role is fast paced, and you will need the ability to think on your feet in pressured situations; whilst continuing to deliver True Hospitality.
What we need from you
About You The successful candidate will have experience in:· Must have 2 years Front Office experience within 4- or 5-star hotel· 1 year minimum in a team leadership role with a proven track record of training and developing staff· Exceptional communication skill - both written and verbal· LCQ Certificate (required)· Full Clean New Zealand Drivers Licence (required)· Flexibility to work shifts - including weekends and public holidays, mornings and evenings.· Ability to manage and exceed service standards· A sound understanding of Opera PMS would be advantageous· General Managers Certificate· First Aid Certificate (preferred)· Excellent relationship building skills and the ability to work with a diverse range of stakeholders· Strong communication and presentation skills· Proven problem-solving and complaint handling experience· A bachelor’s degree in hospitality (or the similar) and preferably a graduate diploma (Level 7) in Hotel Management.· Practical experience in Night Audit · Reservations experience preferred but not essential.
What we offer
In ReturnAs an employee of the Holiday Inn Rotorua and IHG you will be rewarded with:· Worldwide hotel discounts· The opportunity to work for an internationally recognised brand· Free car parking· Duty meals· Discounts in our award-winning Chapmans' Restaurant Ready to Apply? So, whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we'll make sure you'll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com