Expires soon IHG

Guest Experience Manager / Duty Manager| InterContinental Wellington

  • NEW ZEALAND
  • Hotels - Restaurants

Job description



Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

Your day to day

For this vital role, we're looking for someone to be involved in leading the hotel team to deliver exceptional guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolve any issues that may arise; supervise, direct and support all Front Office colleagues and other areas of the hotel during peak periods or as required.  You will also be fully conversant with all hotel emergency procedures.

What we need from you

·  A vibrant personality and the confidence to build relationships with guests and colleagues
·  Minimum 2 years’ experience in a hotel front office department with a minimum 1 year experience in a leadership/ supervisory role
·  Excellent customer relations
·  Ability to train and relay information to the team
·  Strong problem-solving skills and an ability to multi task
·  Previous experience using Opera, Micros and Microsoft Office
·  Ability to manage multiple tasks and conflicting deadlines
·  Flexibility to work a range of hours, which includes but is not limited to afternoons, evenings & public holidays
·  Bachelor's degree or Diploma in hotel management, hotel administration or equivalent experience
·  Full drivers licence is highly regarded 
·  General Managers Certificate and current First aid Certificate is desirable
What we offer

A supportive environment where you're recognised and rewarded for your achievements. You'll have access to hotel discounts worldwide and opportunities to learn new skills and grow your career. You'll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Wellington a great place to work. But most importantly, we'll give you Room to be yourself.

Make every future a success.
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