Substitute Front Desk Agent - InterContinental New York TImes Square

Job description

Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

DUTIES AND RESPONSIBILITIES

·  Welcome guests in a friendly, prompt and professional manner.
·  Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
·  Up-sell rooms where possible to maximize hotel revenue.
·  Enroll guests into IHG Rewards. Recognize IHG Rewards status for members already enrolled in program.
·  Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
·  Communicate any relevant guest needs and requests to other operating departments, including Housekeeping, Engineering and Concierge. Also, communicate any guest departure information to the Bellperson staff.
·  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
·  Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. 
·  May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
·  Promote team work and quality service through daily communications and coordination with other

      departments. 

·  Maintain a neat, clean and organized work area and its nearby surroundings
·  Perform other duties as assigned including guest room tours, special guest requests, assigning guest rooms based on daily reservations;

 

 

What we need from you

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus one year front desk/guest service experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

·  Frequently standing up behind the desk and front office areas
·  Carrying or lifting items weighing up to 50 pounds
·  Handling objects, products and computer equipment
·  Use a keyboard to operate various property management and reservations systems (OPERA), etc.

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and employees.
·  Reading and writing abilities are utilized often.
·  Basic math skills are used frequently.
·  Problem solving, reasoning, motivating and training abilities are often used.
·  May be required to work nights, weekends, and/or holidays.
What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.