Front Desk Agent - InterContinental New York Barclay

Job description

Description

About us

Do you see yourself as a Front Desk Agent?   What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the city’s luxury hotel of choice. Located off Park Avenue in midtown east, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite and Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 15,000 square feet of meeting space and two large ballrooms for New Yorks most memorable weddings, benefits, and galas.  The Barclay offers a Club InterContinental.  It's Gin bar and lounge with light dining, is a dynamic social hub in the hotels expansive lobby. The new Barclay' embraces the hotel's distinctive legacy, while modernizing every detail.  

Your day to day

The Front Desk Agent will check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures, welcome guests in a friendly, prompt and professional manner, register guests, issue room keys, provide information on hotel services and room location,    answer phones in a prompt and courteous manner, Up-sell rooms where possible to maximize hotel revenue, accurately process all cash and credit card transactions in accordance with established  procedures including but not limited to posting all charges, completing cashier and other reports,      preparing deposit, and counting/securing assigned bank, issue, control and release guest safe-deposit boxes, communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up, respond appropriately to guest complaints, make appropriate service recovery gestures in order to ensure total guest satisfaction, may routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes, promote team work and quality service through daily communications and coordination with other departments, perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

Requirements include holding a High School diploma or equivalent, plus two-years of front desk/guest service experience in a mid to large size hotel.  Some college preferred.  Must speak fluent English.  Other languages preferred. This job requires ability to perform the following; frequently standing up behind the desk and front office areas, carrying or lifting items weighing up to 50 pounds, handling objects, products and computer equipment, use a keyboard to operate various property management and reservations systems, etc.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.  

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.