Food & Beverage Trainer

Job description

Description

About us

Combining a unique elegant exterior with a fabulous majestic interior, the hotel became in the blink of an eye, a reference in the world of hospitality: 446 luxurious rooms and suites, a wide choice of restaurants, shops and two swimming pools, indoor and outdoor, made the Phoenicia everybody's elite destination. Its reputation for class and luxurious living echoed around the globe. Kings, queens, world leaders, celebrities, businessmen and the jet set alike, made Phoenicia Hotel their home away from home, contributing to the country’s golden age, an upswing period during which Lebanon was known as the “Switzerland of the Middle East”. The Phoenicia Hotel was a dream for Najib Salha – a prominent Lebanese businessman – who in the year 1953, during Lebanon’s Golden Era, envisioned to build a world class hotel on the shores of Beirut. With a group of investors, Mr. Salha founded “La Société des Grands Hotels du Liban” and invited leading American architect Edward Durell Stone to fulfill this dream.

 

Your day to day

·  Consistently offers professional, engaging and friendly service
·  Conducts and tracks regular internal audits in order to evaluate the effectiveness of training initiatives in meeting our Colleague Engagement and business objectives in addition to providing recommendations for improvements
·  Identifies training needs or gaps and implements solutions to maximize results to positively impact the Food & Beverage division's productivity and performance
·  Assists Department Managers in the development and implementation of on-going training in addition to monthly training calendars to meet specific departmental and division wide needs
·  Follow up with Leaders to ensure departmental orientation/training materials are current and Job Task Checklists are utilized for all new colleagues
·  Prepares learning materials
·  Works with all F&B leaders to develop and execute a uniform on-boarding process for all new colleagues to the division
·  Provides Leadership support for the successful completion of performance reviews.
·  Supports Leaders and Colleagues in the creation and follow up of Individual Development Plans
·  Works closely with the Hotel Training Manager to identify and partners with external organizations that can support the Hotel's Learning strategy
·  Updates all training records.
·  Conducts various F&B specific training courses for restaurants (i.e. Suggestive Selling, Product Training, Service Polish, Service Standards, Point of Sale/Cash Handling, etc.).
·  Participates in hotel committees and meetings
·  Ensures adherence of all environmental policies and programs as required
·  Provides assistance to F&B colleagues according to business level
·  Assists with recruitment initiatives within the division as well as other miscellaneous duties as assigned
·  Implements the hotel and department regulations, policies and procedures including:
·  In House Rules and Regulations
·  Health and Safety
·  Grooming
·  Quality
·  Service
·  Hygiene and Cleanliness
·  Participates in functions and activities with other outlets when required.
·  Demonstrates understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Life Safety.
What we need from you

Education:

Bachelor Degree in Hospitality Management or equivalent, mix of relevant work experience and education

Skills:

Fluent in Arabic and English

French language is an addition

Experience:

·  Preferable 1 to 4 years

Competencies:

·  Influencing/Persuasiveness
·  Customer Service Orientation
·  Adaptability/Flexibility
·  Problem-Solving
·  Decision Making
·  Developing others
·  Drive for Results
·  Team Orientated
·  Self-motivated
·  Organizing
·  Planning
·  Passionate
·  Creative