Desktop Auditor

Job description

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

Job Summary – (Role Summary)

Under general supervision, perform desktop analysis on hotel revenue compliance audits relative to the License Agreement on franchise hotels. Report findings to Corporate liaisons. Analyze findings and leverage insights to prioritize audits and improve process.

Essential Duties and Responsibilities – (Key Activities)

·  Plan and conduct compliance audits of franchise hotels, for the Americas, to verify that gross room revenues are reported in accordance with the Franchise License Agreement. Prepare audit reports and documentation, in accordance with department standards, for review by management. 
·  Assist in the ongoing development and implementation of streamlined audit procedures to improve the quality and efficiency of franchise audits and to better detect deficiencies/exceptions. Work with other franchise-related departments to address ambiguity in the License Agreement, corporate procedures, and franchise relations.
·  Assist in developing the risk assessments of franchise hotels to ensure adequate audit coverage.
·  Apply analytical techniques to one or more disciplines. Perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data.  Compile and analyze information. Effectively communicate findings and recommendations to appropriate hotel and corporate staff.
·  Ensure compliance with internal auditing standards and practices in the planning, conducting and documenting of audits and for all reports prepared. Notify management of changes needed in department standards.  Determine if discrepancies in reporting warrant notification of Risk Management to investigate possible fraudulent activity.

Train new employees on the franchise audit process and procedures

What we need from you

Education –

Bachelor’s Degree in a relevant field of work (Internal Audit, Accounting or Finance, hotel management) or an equivalent combination of education and work related experience. 

Experience –

Typically 4 – 7 years progressive work experience in Corporate Accounting, Internal Audit, hotel operations or related field, with demonstrated proficiency in multiple disciplines/processes related to the position.

Technical skills and Knowledge –

·  Analytical and conceptual skills in developing efficient business solutions
·  Ability to work in a dynamic environment with frequent changing priorities
·  Demonstrated knowledge and understanding of revenue reporting standards and procedures in a hotel or similar environment.
·  Demonstrated clear, concise and succinct communication skills, including the ability to adapt verbal and written communication to the needs and level of the audience. Demonstrated ability to use consultative or persuasive communication skills to effectively implement programs or resolve compliance issues with hotel managers.  Demonstrated experience in conflict management.
·  Demonstrated ability to effectively manage time and priority.
·  Demonstrated ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in manner and timeframe promised, or follow up to explain status.
·  Demonstrated strong problem solving skills required.
·  Demonstrated attention to detail and ability to manage multiple tasks required.
What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer.  Minorities/Females/Disabled/Veterans