Assistant Hotel Service Manager - InterContinental Sanctuary Cove Resort

Job description

Description

About us
At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as an Assistant Hotel Service Manager at the InterContinental Sanctuary Cove Resort. You will have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who is passionate about creating great guest experiences and wants to add value in an environment that will allow them to discover new and innovative products and ways of working within a global brand.
Your day to day
The Hotel Services Assistant Manager will have a strong Rooms and Food & Beverage background and will primarily be responsible for leading our team members on shift across Front Office and Food & Beverage. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As an Assistant Manager – you’re the leader. You’ll be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. The hotel team work closely together so whilst you’ll predominantly focus your time across Front Office, you may also support our Food & Beverage operations, Housekeeping, Engineering and all other areas of the hotel as needed. You’ll be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment
What we need from you
This critical leadership position requires proven capability to take the lead with the team and create exceptional guest experiences, as well as working well under pressure, in those times we need to pull together as a team. You will enjoy making a guest's stay special as well as motivating and engaging your team to deliver results. This ideal candidate will also possess the following qualifications, skills and attributes:• Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration• Minimum three years of guest service/hotel experience in a leadership capacity across Front Office and/or Food & Beverage• Ability to work across both Front Office, Concierge and Food & Beverage• Great communication skills (written and verbal), passion for delivering results and developing people and self• Excellent skills in POS or hotel PMS systems will be key and experience with Infrasys or Opera would be an advantage• Ability to work under pressure and be familiar with fire emergency procedures, evacuation procedures, and demonstrate awareness of Workplace Health and Safety policies and procedures• Certifications - First Aid Certification and Responsible Service of Alcohol Certificate• Experience in Food & Beverage operations is also desirable
What we offer
IHG are more than just a great place to stay, we are also one of Australia’s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve. We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster - visit www.http://careers.ihg.com to find out more about us.