Assistant Catering Sales Manager (Holiday Inn Mumbai International Airport)

Job description

Description

About us
We are a part of InterContinental Hotels Group(IHG)! IHG is a global company with 15 global hotel brands. With over 5603 hotels and nearly 836,541 rooms in almost 100 countries around the world, we know hospitality. Our vision is to become one of the great companies in the world by creating Great Hotels Guests Love. We will deliver this through our portfolio of preferred brands, our talented people and best-in-class delivery systems. At the heart of our culture is a commitment to act responsibly in everything we do.
Your day to day
FINANCIAL RETURNS Achieves the monthly and annual personal target contributing to the Sales revenue. Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.PEOPLE Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. GUEST EXPERIENCE  Handles guest enquiries in a courteous and efficient manner and reports complaints or problems if no immediate solution can be found. Ensures that the necessary follow-up is conducted in a timely manner. Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities. Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met. Contacts Executives of organisation to explain services and facilities offered by Hotel and to solicit business. Holds pre-conference meetings with Catering Sales person, Banquet Operations and organiser to run through the event order to ensure seamless communication during the event. Conducts site inspections and/or entertainment with the organiser as and when required, together with or in the absence of the Corporate Sales person. Pre-qualifies and targets Key Accounts, utilising the Delphi database and develops appropriate and effective sales solicitation strategies to increase Hotel’s market share.RESPONSIBLE BUSINESS Spends time in each function/ event to ensure that the function/ event is managed well by the Conferences and Banquets team and functions to the fullest expectations. Reads all Events Orders to ensure all pre-arrangement are made prior to the arrival of the Convention group. Collects feedback and comments from clients with regards to the products and service and communicates the feedback to the department concerned for appropriate actions. Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times (Delphi). Prepares and submits post-convention/ function report. Establishes an efficient Trace File to ensure that all business booked is properly tracked. Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents. Responds to changes in the Sales & Marketing function as dictated by the industry, company and hotel.
What we need from you
• Create Confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.• Encourage Success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.• Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
What we offer
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.As an employee you will be offered a competitive remuneration package including health care benefits, employee discounts on IHG hotels and outlets for you and your dependents, most importantly we promise to give you the Room to be yourself.