Technical Support Professional - Sterling Order Management

Job description

As a strategic part of the relaunched IBM Sterling Supply Chain brand, Sterling Order Management portfolio continues to expand, with a focus on our SaaS offerings - Order Management on Cloud, Inventory Visibility, and Watson Order Optimizer. To support our growing client base, and an exciting product roadmap as part of the Multi-Enterprise Business Network (MEBN), we are seeking highly motivated Technical Resolution Specialists to help us leads our clients to success!

Successful candidates will:
·  Own the ongoing relationship with clients while providing deep technical support assistance to customers using problem determination / problem source identification skills
·  Focus on Technical Support for the IBM Order Management SaaS portfolio, troubleshooting issues on the core Sterling Order Management platform, as well as SaaS/Cloud operations
·  Collaborate closely with L3 Support, SaaS Operations/DevOps, Engineering teams to triage issues, and drive quality, scalability, and serviceability into our offerings
·  Build deep technical skills in emerging Cloud platform and technologies including Docker and Kubernetes, while debugging a growing collection of modern microservices within the new Order Management SaaS platform
·  Develop internal problem determination tooling, deliver of virtual webcasts to a worldwide customer base, contribute external articles on product knowledge, troubleshooting, and problem avoidance.

Auto req ID

286616BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Technical Support Professional
State / Province

MASSACHUSETTS
Primary job category

Software Development & Support
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Cognitive Apps
Preferred Education

Bachelor's Degree
City / Township / Village

LITTLETON
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  J2EE/Java Development and debugging experience
·  Database administration skills and an applied understanding of SQL
·  Proven oral/written communication and organizational skills
·  Proven ability to be self-motivated, demonstrated initiative, multi-task and re-prioritize under pressure
·  Interest to be in a client-facing role, working with leading edge technology and commercial Supply Chain and e-Commerce vendors
Country/Region

United States
Preferred Technical and Professional Experience

·  Applied knowledge of Agile principles and practices
·  Applied experience in IBM SaaS operations
·  Applied functional or performance debugging of IBM MQ
·  Applied performance debugging of Database (DB2 preferred),
·  Applied performance debugging of WebSphere Application Server, WAS Liberty
·  Experience using Docker, Kubernetes, Urban Code Deploy, New Relic, or equivalent
·  Understanding of the Supply Chain and Order Management and Fulfillment concepts
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

·  none
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction

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About Business Unit

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About IBM

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