Technical Support Professional - Maximo

Job description

IBM Maximo Support team is seeking experienced problem solvers with an intense client focus to join our Level 2 Technical Support team. The Maximo Asset Management (AM) team delivers solutions to clients' technical issues across our Maximo and Industry Solutiion products. Ideal candidates need to possess demonstrated technical and problem-solving skills, a passion for technology and an insatiable desire to resolve problems and ensure client satisfaction.
Todas as nossas vagas são elegíveis para pessoas com deficiência ou reabilitadas.
Auto req ID

296065BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

SAO PAULO
Primary job category

Software Development & Support
Company

(0022) IBM Brasil-Industria, Maquinas e Servicos Limitada
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Cognitive Apps
Preferred Education

None
City / Township / Village

SAO PAULO
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Technical Support Professionals will work directly with our customers to resolve complex business and technical issues they may encounter using our technologies. These roles provide exposure to the software development lifecycle used by our clients in developing their products and ensure successful utilization of our products in these customer environments.

Providing Level 2 support across the Maximo Products, Performing in depth problem diagnosis and creating action plans, Communicating with customers via email, telephone, and issue cases, Analyzing traces & logs and performing remote diagnosis, Replicating customer issues across environments, Researching and providing answers to how-to questions, Escalating new defect issues to L3/Development, Maintaining customer records in IBM problem tracking tools, Technically owning and managing customer issues through to resolution, Installing anda maintaining products in test environments, Creating technical knowledge content
Country/Region

Brazil
Preferred Technical and Professional Experience

Required Technical and Professional Expertise

• Deep technical aptitude and ability to communicate effectively with clients & colleagues
• Proven analytical and problem-solving skills
• Strong communication skills, both oral & written
• Experience with managing client expectations & satisfaction
• English: Fluent
• Spanish: Desired

Preferred Technical and Professional Experience: Technical experience in any of the following areas a plus:
Windows, Linux, or VMware
WebSphere Application Server.
Relational Database Management System (RDBMS, i.e., DB2 or Oracle.
Lightweight Directory Access Protocol (LDAP).
TCP/IP & Networking Fundamentals, Secure Sockets Layer (SSL).
Position is ba
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multi-cloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, Digital Growth & Commerce, and IBM Developer teams.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.