Offers “IBM”

Expires soon IBM

Technical Support Engineer with English + French or German

  • MADAGASCAR
  • IT development

Job description

For our Brand Remote Technical Support team, we're looking to hire Technical Support Specialist with client-first mindset and eager to learn. In this challenging role, you'll be responsible to receive and record incident related information, using a variety of tools, techniques and procedures, select appropriate actions to resolve problems. This role participates in remote technical support of IBM hardware & software products and/or systems

Responsibilities:
• Respond to escalated customer calls, complaints, questions and queries
• Provide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions.
• Provide answers for general usage and operation questions. Provide problem determination / problem source Identification.
• Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps).
• Identify known defects and fixes to resolve problems.
• Interpret online manuals regarding IBM code and application interfaces.
• Collaborate with other support centers and business units to provide seamless problem resolution.
• Demonstrate proficiency in the IBM hardware and software platform supported by maintaining applicable technical certifications.
• Demonstrating soft skills and technical skills that contributes to client satisfaction.
Flexible schedule to support 24x7 shift operations and on-call coverage (as applicable)
Auto req ID

259102BR
Required Education

Bachelor's Degree
Role ( Job Role )

Remote Technical Support
State / Province

SOFIA
Primary job category

Product Services
Company

(0023) IBM Bulgaria Ltd.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Systems
Preferred Education

Technical Diploma
City / Township / Village

SOFIA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Language skills:
Fluency in English and French or German
Education and professional experience:
• Bachelor's Degree (or equivalent) in relevant subject
• At least 2 years experience working in the area of Customer support

Skills and competencies:
• Customer-first mindset with high sense of ownership
• Excellent command of spoken and written English (C1 level)
• Very good or excellent command of spoken and written French and/or German (C1 level)
• Excellent interpersonal, presentation and communication skills
• Experience within a Technical Support Center environment
• Experience with support processes and procedures
• Good computer literacy, OS, including MS Office
• Flexibility and ability to deliver in demanding and changing circumstances

Country/Region

Bulgaria
Preferred Technical and Professional Experience

• ITIL knowledge and/or certification is a plus
• Previous experience in a similar role is a plus
• Project management skills are plus
• Other foreign languages besides the required here are considered as advantage

Secondary Job Category

Other Product Services
Eligibility Requirements

Work Permit
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Make every future a success.
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