System Services Representative

Job description

Hardware break/fix on products such as laptops, desktops, point of sale, printers, Cisco, Automated Tellers and Cash recyclers. This is a Calgary based team servicing clients in Calgary and surrounding area

The selected candidate should possess the ability to deal with customers in a calm, caring manner as well as have a helping personality, ability to work independently and as part of a team, and an effective communicator.
IWDCanada20 IWD2020
Auto req ID

300788BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

System Services Representative
State / Province

ALBERTA
Primary job category

Product Services
Company

(0026) IBM Canada Limited - IBM Canada Limitee
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 100% or 5 days a week (home on weekends - based on project requirements)
IBM Business Group

GTS
Preferred Education

Associate's Degree/College Diploma
City / Township / Village

CALGARY
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Must have a valid drivers license and access to reliable vehicle
·  Ability to speak fluent English and valid work authorization in Canada
·  Graduation from a 2 year community college in an area such as Electronics Engineering Technology, Computer Engineering Technology
·  Ability to work overtime and various shifts and standby
Country/Region

Canada
Preferred Technical and Professional Experience

·  Previous hardware service experience strongly desired
·  Cisco CNT certification, A+ certification.
Secondary Job Category

Other Product Services
Eligibility Requirements

N/A
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Referral Promo Code

IWDCanada20 IWD2020
Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.