System Service Representative

Job description

Primarily I/T Hardware in the area of Mainframe, Enterprise Storage, power system networking AND MVS including (Lenovo, Banking, Apple) .

The SSR must also have a personality allowing him to maintain a discussion with the customers approach.

Must be bilingual in English and French.
Auto req ID

336625BR
Required Education

High School Diploma/GED
Role ( Job Role )

System Services Representative
State / Province

QUEBEC
Primary job category

Product Services
Company

(0026) IBM Canada Limited - IBM Canada Limitee
Contract type

Fixed Term - Short Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 100% or 5 days a week (home on weekends - based on project requirements)
IBM Business Group

GTS
Preferred Education

Associate's Degree/College Diploma
City / Township / Village

Montreal
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  3 years of experience in these segments: Lenovo servers and PC certifications , Lexmarks printers certification).
·  Must be fully bilingual in French and English.
·  Strong communication and teamwork skills. Problem-solving ability Energy, enthusiasm, initiative, positive attitude and leadership
·  College diploma.
·  Driver's permit and car.
·  Able to identify and diagnose hardware and software problems.
·  Able to work / read wiring and logic diagrams.
·  Mechanical skills, unit assembly rebuilding / refurbishing.
·  Manually dexterity, can work with gears systems, power supplies.
·  Excellent communication skills.
·  Customer service focus.
·  A + Certification an asset.
·  Capacity for teamwork, communication and proven organization skills.
Country/Region

Canada
Preferred Technical and Professional Experience

·  Microsoft suite intermediate. Training or experience with microcomputers, servers and printers an asset.
·  Work outside regular business hours (evenings and weekends).
·  Ability to lift weights up to 50 lbs and have good overall physical mobility.
Secondary Job Category

Other Product Services
Eligibility Requirements

Must be legally authorized to work in Canada without sponsorship.
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.