Service Coordinator [Online Recruitment]

Job description

Currently we are looking for candidates for Service Coordinator job position. The successful candidate will coordinate, supervise, and maintain on a daily basis levels of service agreed with and expected by the customer (SLA or equivalent documents). The role is also about representing the customer point of view inside the organization and focusing on improving provided service level.

Responsibilities:
·  Being the customer’s focal point for all aspects concerning service delivery, taking any necessary actions to maintain and reinforce the quality of these operational contacts
·  Assuming the leadership and the operational responsibility for the resources allocated to the customers or services under your responsibility
·  Participating in service status meetings of the delivery organization as well as supporting the Service Manager in the service status meetings held with the customer
·  Taking responsibility for updating the hardware and software inventories in accordance with asset management processes
·  Providing information and analysis related to the services delivered to customer
·  Raising requirements to the relevant delivery organization functions in order to improve efficiency
·  Providing the Service Manager with the reports on workload monitoring
·  Participating in customer meetings upon the Service Manager request
·  Ensuring the coherence of the backup and data recovery plan
Additional benefits:
·  Internal and external trainings and certifications
·  upskilling programs, wide possibilities of skills’ development
·  Multisport card
·  Private medical package (Medicover) and insurance package
·  Cinema, ski and mountain trips for IBMers
·  Holiday camps for children
·  Discounts for IBMers (for wide range of services/products)
·  Social Fund benefits
Auto req ID

309995BR
Required Education

Bachelor's Degree
Role ( Job Role )

Service Coordinator
State / Province

SLASKIE
Primary job category

Technical Specialist
Company

(1065) IBM Global Services Delivery Centre Polska Sp. z.o.o
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

Katowice
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  minimum 1 year of relevant IT experience within IT Management, Problem or Change Management
·  understanding of the ITIL disciplines within a commercial environment
·  understanding the Service Management processes and systems
·  highly organized and detail oriented
·  self-motivated and able to work independently
Country/Region

Poland
Preferred Technical and Professional Experience

n/a
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

n/a
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
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About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.