Reporting SME
Székesfehérvár (Székesfehérvári járás) IT development
Job description
Position description
Reporting SME will be responsible for the accurate and timely delivery of Contractual and Operational Reports assigned to him/her in order to support the decision makers. The successful candidate will turn data into information, information into insight and insight into business decisions.
Job tasks
· Gather data from various data sources, analyze the data, perform analysis, create visualisation, communicate clear inferences from the analysis
· Works with the process owners, ISM and DPEs to ensure that positive/negative trends and incidents are identified and resolved.
· Analyses and reviews Service Performance against the SLAs and OLAs
· Ensures that drill down analysis is performed where necessary to identify root causes of negative trends, recommend and drive Service Improvement plans
· Initiates corrective actions based on the analysis
· Understand and decode the contractual documents and translate the metric oriented definitions to a complete performance report
· Acts as co-ordination point for any temporary changes to Service Levels
· Ensures that appropriate changes are assessed for their impact on service levels
· Work closely with the Service Level Manager and enable him to be equipped with the required information for any client discussions
· Troubleshooting of existing SQL queries within the reports
What we can offer
·
Competitive salary
·
Health/insurance related benefits (AYCM sports card, private health insurance, pension plan contribution, life insurance)
·
Commuting and relocation support
·
Special discounts with IBM card
·
New employee referral bonus
·
International environment, development and career opportunities
Auto req ID
259052BR
Required Education
High School Diploma/GED
Role ( Job Role )
Measurements & Reporting Analyst
State / Province
FEJÉR
Primary job category
Project Management
Company
(0386) IBM Data Storage Systems Information Technology LLC
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GTS
Preferred Education
Bachelor's Degree
City / Township / Village
SZEKESFEHERVAR
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Must be good in written and Verbal communication in English
· Must be willing to learn from challenges and improve the skills required for this role based on business requirements
· Should carry advanced hands on experience and knowledge on MS Office Applications, Excel VBA Macro, SQL queries
· The ability to pay attention to detail and be highly organized
Country/Region
Hungary
Preferred Technical and Professional Experience
· Excel VBA Macro skills
· SQL skills
Secondary Job Category
Other Project Management
Eligibility Requirements
None
Position Type
Professional
Early Professional Track
Not Applicable - Professional Hire
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.