Remote Hardware Technical Support – Spanish Fluent

Job description

IBM Technical Support Services' (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Cairo, Egypt is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

IBM's client Support Specialists are required to deliver post sales Remote Technical Support Services in Italian

Responsibilities:
• Responding to client queries and providing initial remote technical software support in a timely manner
• Maintaining highest client satisfaction and relationships even in severe and pressurized situations
• Interacting with client and IBM functions consistently until problem solution
• Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
• Employing IBM's standard support delivery methodologies and tools
• Logging all related activities for each customer query and handling client data securely
• Performing in international software support delivery processes and environments

Requirements:
·  B.Sc. in Electronics/Communication/Computer Engineering
·  Excellent communication and problem solving skills
·  1 – 3 years of experience in Technical Support or similar fields
·  Fluent in Spanish

Preferred Professional and Technical Expertise:
·  Experience in handling or troubleshooting System X servers
Auto req ID

289199BR
Required Education

Bachelor's Degree
Role ( Job Role )

Remote Technical Support
State / Province

AL QAHIRAH
Primary job category

Product Services
Company

(0040) IBM World Trade Corp - Egypt Branch
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

None
City / Township / Village

CAIRO
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  B.Sc. in Electronics/Communication/Computer Engineering
·  Excellent communication and problem solving skills
·  1 – 3 years of experience in Technical Support or similar fields
·  Fluent in Spanish
Country/Region

Egypt
Preferred Technical and Professional Experience

·  Experience in handling or troubleshooting System X servers
Secondary Job Category

Other Product Services
Eligibility Requirements

N/A
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.