O2C Accounts Receivable Analyst (Fluent Spanish)

Job description

Objective of the job:

The associate ensures that the daily activities are completed according to the statement of work, procedures, business goals, and/or service levels, as agreed with our clients. Is aware that process activities need to be prioritized and completed based upon the level of urgency, as directed by their Manager or Team Lead. Frequently communicates with all appropriate stakeholders to ensure people are informed of any issues or delays in achieving daily objectives. Makes suggestions to simplify, standardize and improve processes and procedures.

Responsibilities:

(The main responsibilities include the below activities depending upon the team and country requirements, but is not limited to only these)

·  Generate and send out invoices
·  Follow up on, collect and allocate payments
·  Carry out billing, collection and reporting activities according to specific deadlines
·  Perform account reconciliations
·  Monitor customer account details for non-payments, delayed payments and other irregularities
·  Research and resolve payment discrepancies
·  Review AR aging to ensure compliance
·  Maintain accounts receivable customer files and records
·  Follow established procedures for processing receipts, cash etc
·  Investigate and resolve customer queries
·  Process adjustments
·  Communicate with client via phone or email
·  Assist with month-end closing
·  Publish reports
·  Consistently meet the Service Level Agreement (SLA) Targets: understand the SLAs, know SLA targets and ensure no misses
·  Maintain Accuracy and Timelines and avoid repetitions of errors
·  Ensure that reports / analyses required by the Client and Supervisors of IBM are compiled within deadlines and with respective attention to quality.
·  Meet deadlines for the entry of request.
·  Maintain documentation on processes and procedures.
·  Prioritize work to enable the team to meet their daily targets.
·  Achieve the required productivity on constant basis.
·  Minimize error rate to comply with quality targets.
·  Always ensure good team work.
·  Understand the specifics of the tasks and countries.
·  Follow provided procedures, documentation, instructions and Audit & Business Controls guidelines from both Client and IBM
·  Respond to ad-hoc requests/questions from the Client and Supervisors of IBM.
·  Raise any issues / problems with the Team Leader or Manager.
·  Assist in training of new staff.
·  Assist in improvement projects as required.
·  Help in root cause analyses, if required.
Auto req ID

298757BR
Required Education

Bachelor's Degree
Role ( Job Role )

Fin & Admin Business Analyst
State / Province

BUDAPEST
Primary job category

Finance
Company

(0812) IBM Hungary International Shared Services Center LTD.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

None
City / Township / Village

BUDAPEST
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Fluent Spanish
·  Intermediate English
·  Bachelor's Degree
·  0-1year of invoicing experience
·  Basic knowledge of MS Office
Basic knowledge of SAP ERP Skills, Key Qualities required:
·  English language proficient
·  Spanish language proficient
·  Very good communication skills
·  Reliable, precise, efficient, well organized
·  Flexible in work schedules
·  Motivated (need to get the work completed successfully and accurately each day)
·  Capable of achieving the goals under pressure
·  Good keyboard skills
·  Good computers skills
·  Good at teamwork
·  Good analytical skill
·  Reliable, precise, efficient, well organized
·  Takes initiative
Country/Region

Hungary
Preferred Technical and Professional Experience

None.
Secondary Job Category

Business Outsourcing Delivery - Fin & Admin
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.