Manufacturer Owner

Job description

IBM Fulfillment Professional: Manufacturer Owner

Operations professional responsible for the daily activities required to support the financing of receivables from IBM and non-IBM technology manufacturers and distributors.

This is a fast paced role supporting multi-billions of financing volumes and interacts with multiple I/T suppliers, Sales, Credit, and Operations personnel.
·  Develops and maintains strong working relationships with numerous customer contacts at various levels of the organization and serves as a focal point for customer inquiries, requests, and complaints.
·  Ensures payments for financed volumes are made timely, on a daily basis, and all reporting requirements are met. Identifies, reports on and drafts action plans to address potential and actual exposures.
·  Prepares materials for use in status account reviews conducted at multiple corporate levels.
·  Responsible for customer satisfaction attainment and ensures all customer communications are documented in an accurate and timely manner.
·  Ensures accounts operate within approved guidelines and obtains the appropriate level of management approval in exception situations.
·  Operates proactively at all times. No remote work possible, location is IBM Highlands Office in Smyrna, Georgia

Requirements:
·  Strong written and verbal communication skills
·  Highly organized
·  Time management
·  Proficient in Word, Excel, Powerpoint
·  Ability and desire to learn
·  Attention to detail Preferred Skills:
·  Knowledge of finance, accounting, business administration, and secured lending principles as would be acquired through a bachelor's degree program or through relevant IBM Credit or industry experience.
·  A significant degree of analytical and organizational skills are required.
·  Must be creative and readily adapt to changing business requirements.
·  Apply creativity and sound judgment to the design and implementation of portfolio management strategies in order to maximize customer satisfaction and minimize risk to IBM and customers.

Auto req ID

290779BR
Required Education

High School Diploma/GED
Role ( Job Role )

Fulfillment Professional
State / Province

GEORGIA
Primary job category

Supply Chain
Company

(0147) International Business Machines Corporation
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GLMKT
Preferred Education

Bachelor's Degree
City / Township / Village

SMYRNA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Strong written and verbal communication skills
·  Highly organized
·  Time management
·  Proficient in Word, Excel, Powerpoint
·  Ability and desire to learn
·  Attention to detail
Country/Region

United States
Preferred Technical and Professional Experience

·  Knowledge of finance, accounting, business administration, and secured lending principles as would be acquired through a bachelor's degree program or through relevant IBM Credit or industry experience.
·  A significant degree of analytical and organizational skills are required.
·  Must be creative and readily adapt to changing business requirements.
·  Apply creativity and sound judgment to the design and implementation of portfolio management strategies in order to maximize customer satisfaction and minimize risk to IBM and customers.
Secondary Job Category

Fulfillment
Eligibility Requirements

·  None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
New Collar Role

Yes
Introduction

Take your career to the next level as a Fulfillment Professional with IBM. By nurturing relationships, taking ownership of problem resolution, managing transaction requirements, and applying effective research, you will guarantee our client satisfaction and sales productivity. Our clients are our future, and your successful support is what brings IBM to the next level.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.