L2 Support - Production Support Engineer

Job description

How we'll help you grow:
·  You'll have access to all the technical and management training courses you need to become the expert you want to be
·  You'll learn directly from expert developers in the field; our team leads love to mentor
·  You'll have the opportunity to work in many different areas to figure out what really excites you
Who you are:

You are a System Administrator for CRM Applications, your day to day tasks will cover advanced administration of AIX/ Linux server based operating systems. You are responsible for daily deployments and application health checks. You are an IT professional with support of various new SW/HW technologies used in the enterprise area.

What you will do:

As a CRM System Administrator , you will:
·  Implement assigned changes following specific documentation
·  Perform security related tasks against specific documentation
·  Maintain a thorough understanding of the systems and client supported
·  Perform Daily system checks against specific documentation
·  Manage and resolve problems assigned by help desk or operations
·  Maintain Information repository and team room documents
·  Maintain after hours on call support for the IBM account
·  Other activities as directed by the leader or manager
·  Support/Drive weekend deployments
·  Lead middleware updates on Test/production
Auto req ID

267622BR
Required Education

Bachelor's Degree
Role ( Job Role )

Systems Administrator
State / Province

KARNATAKA
Primary job category

Technical Specialist
Company

(0063) IBM India Private Limited
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Master's Degree
City / Township / Village

BANGALORE
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Engineering degree or above is essential.
·  Information Technology; Engineering or Science is preferred.
·  Ability to handle multiple incidents/demands simultaneously while adapting to constantly changing requirements.
·  Understands strategic business objectives and propose relevant technical solutions and alternatives
·  Ability to communicate with all levels of technical and management staff
·  Required Skill Set
·  AIX, Linux, WAS, MQ, Castiron,
·  DB2/SQL hands-on
·  Hands-on exp with Monitoring Tools - Zabbix, New Relic
·  Strong Team Player
·  Excellent Communication Skills
·  Knowledge on ServiceNow tool and Agile would be an added advantage
Country/Region

India
Preferred Technical and Professional Experience

·  Experience in system administration and integration with operating systems
·  Experience in AIX/ Linux Server Support, troubleshooting and change implementation
·  Knowledge of ServiceNow or any ticketing tools
·  Working in night & rotational shifts or weekend to support maintenance activities or critical issues*
·  Experience in CRM Application Administration would be an added advantage.
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

NA
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.