Offers “IBM”

Expires soon IBM

L1/L2 Technical Support

  • Internship
  • Bratislava, SLOVAKIA

Job description

The AccessHub initiative, sponsored and directed by the office of the CIO, is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise - it brings "who has what" data into a single location - for access to SaaS and Heritage applications.

This position is required to support the custom Pluggable Authentication Module (PAM) for server access management. Pluggable authentication module enables a unified approach to authentication, essentially eliminating the need for users to remember or manager the passwords associated with their local logins. Level 1 PAM support handles the configuration and stacking of this module on servers.

What do you need for your success?
- work and communication under pressure
- basic system admin skills (UNIX)
- basic admin skills (Active Directory/ Windows server)
- user and group administration (UNIX)
- basic knowledge of authorization and authentication patterns (UNIX)
- custom correlation management
- basics of networking
- process documentation
- good analytical skills
- ability to translate user requirements base on tool capabilities
- ability to drive and deliver E2E tasks
- fluent English
- Excel - advanced

Nice to have:
- coding skills - SQL, DB2, JSON
- ticket management experience
- support experience

Starting salary is from 2000 Eur (depends on your previous experience and language proficiency).

Auto req ID

298358BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Representative
State / Province

BRATISLAVSKÝ KRAJ
Primary job category

Product Services
Company

(0771) IBM International Services Centre s.r.o.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

F&O
Preferred Education

Bachelor's Degree
City / Township / Village

BRATISLAVA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

- basic system admin skills
- basic admin skills
- user and group administration
- basic knowledge of authorization and authentication patterns
- basics of networking
Country/Region

Slovakia
Preferred Technical and Professional Experience

- coding skills - SQL, DB2
- ticket management experience
Secondary Job Category

Other Product Services
Eligibility Requirements

None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you'll love your career at IBM.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

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