IBM Internship - Technical Support
Internship Bucharest (Municipiul Bucureşti)
Job description
The Technical Support Professional intern will be responsible for the maintenance and support of application systems currently running on various platforms.
Main responsibilities:
· 2nd/3rd level restoration, maintenance, configuration management of ETL solution deliveries
· Code debugging
· Preventive maintenance, platforms and application troubleshooting
· Problem Management, Incident Management & Configuration management, including on call service outside business hours
· Rollout acceptance for Minor, Major Releases.
· Defect Management, trouble ticket handling within the agreed SLAs; accepting, planning and assessment/supervision of implementation of new enhancements (fixes and Change Request) in the customer network.
· Optimization & automation of workflows and activities.
· Creation, updates and maintenance of technical documentation
· PL/SQL code troubleshooting/debugging
· Unix Shell Programming
Auto req ID
300359BR
Required Education
Bachelor's Degree
Role ( Job Role )
Technical Support Professional
State / Province
BUCURESTI
Primary job category
Software Development & Support
Company
(0112) IBM Romania Srl
Contract type
Fixed Term - Short Term
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
Up to 10% or 1 day a week
IBM Business Group
GBS
Preferred Education
Master's Degree
City / Township / Village
BUCHAREST
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Basic database knowledge
· Unix, Shell,
· Ability to interpret/analyze code and application logs in order to troubleshoot errors
· Problem solver, customer oriented
· Ability to analyze, synthesize and make decisions under deadlines
· Strong communication skills
· Teamwork skills
· Negotiation skills, diplomatic
· Willing to do on call support
Country/Region
Romania
Preferred Technical and Professional Experience
· experience on a previous role
Secondary Job Category
Other Software Development & Support
Eligibility Requirements
· English: advanced;
Position Type
Early Professional
Early Professional Track
Industry Early Professional
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role
No
Introduction
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Your Life @ IBM
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Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.