Offers “IBM”

Expires soon IBM

End of Lease Business Support Professional - Support India Market

  • Internship
  • Healing (Lincolnshire)
  • Sales

Job description

The IBM Global Financing Center, which commenced operations in Malaysia in 2006, is a cross-functional organization that provides expert business support, pricing, credit, IT and business controls for IBM Global Financing business across IBM's140 growth market countries. The Center's mission is to provide responsive and effective support services to internal clients to facilitate the achievement of planned business results and client satisfaction.

EOL BSP is responsible for maintaining a good relationship with the existing customer. The position is to ensure all the decision are processed with no/minimum impact to the customer. The person need to have a problem ownership, but may seek more experienced personnel for the advice. Acts as interface between IBM and customer to ensure that any exposures or potential exposures are explained and that realistic expectations are communicated to the customer. Position may also be used for individuals responsible for the coordination, prioritization and resolution of such key business area issues as account receivables/debt collection or contract management activities.
·  Acts as interface between customer and IBM setting realistic expectations, resolving fulfillment/contract/decision related problems and providing support to customer ensuring a high level of satisfaction.
·  Have responsibility for more complex customer relationships, but with support of more experienced team members.
·  Ensures resolution of contract related problems and disputes related to EOL.
·  Understands and provides advice on IBM (GARS) offerings and solutions. Prepares associated contracts and supplements and performs reconciliation in line with commitment periods and contract end.
·  Maintains an awareness of customer decision and returns and communicates problems/issues to customers and appropriate IBM contact point.
·  Maintains awareness of customer debt/accounts receivable status and initiates appropriate collection activities. Coordinates communication with customer and works with counterparts to resolve customer disputes and problems.
·  Responds to fulfillment queries and ensures satisfaction with IBM fulfillment practices.
·  Ensures compliance to all audit guidelines and adheres to all established processes.
·  Assumes additional responsibilities as assigned.

1. Fresh graduate or have 1 year and above experienced in the back end office

2. Have a good communication and willing to support extra hours when required

3. Have a right attitude and willing to take challenges

4. Able to handle pressure and stress.

Working hours: 11.30am - 8.30pm
Auto req ID

Required Education

Bachelor's Degree
Role ( Job Role )

Financing Business Support Professional
State / Province

Primary job category

Enterprise Operations

(1451) IBM Capital Malaysia Sdn.Bhd.
Contract type

Employment Type

Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Preferred Education

Bachelor's Degree
City / Township / Village

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Fresh graduate or have 1 year and above experienced in the back end office
·  Have a good communication and willing to support extra hours when required


Preferred Technical and Professional Experience

·  Have a right attitude and willing to take challenges
·  Able to handle pressure and stress.
Secondary Job Category

Business Operations
Eligibility Requirements

·  Fresh graduate or have 1 year and above experienced in the back end office
·  Have a good communication and willing to support extra hours when required
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role


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About Business Unit

IBM Global Financing (IGF), the lending and leasing division of IBM, is a worldwide leader in information technology financing that provides financial service excellence, to accelerate value from technology and help our clients achieve the next best thing. IGF provides funding to more than 125,000 customers in more than 40 countries, enabling our customers to buy or lease hardware, software, and services not only from IBM, but from any technology vendor. Some institutions finance purchases. We finance possibilities.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.