As a Citrix Support Analyst/Administrator, you'll play an important role in monitoring and troubleshooting infrastructure issues, involve in incident management calls and co-ordinate with multiple teams on a daily basis. Perform installation, administration, and support for all aspects of the Citrix infrastructure, including, migrations and updates.
Troubleshoot complex issues as necessary to maintain the performance and stability of the Citrix production infrastructure.
Monitor and test system performance; prepare and deliver system performance statistics and reports.
Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
Support end-user issues and resolve trouble tickets.
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
Auto req ID
High School Diploma/GED
Role ( Job Role )
State / Province
Primary job category
(0804) IBM Business Transformation Center, S.r.l.
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
+3 years of experience in Support Citrix XenApp 6.5/7.x, XenDesktop 7.x, Provisioning Services 7.x, Server 2008/2012/2016.
English Level: Intermediate-Advance
Preferred Technical and Professional Experience
Citrix XenDesktop 7.x Static VDI provisioning and troubleshooting
Secondary Job Category
Technical Services Specialist
Early Professional Track
Industry Early Professional
For additional information about location requirements, please discuss with the recruiter following submission of your application.
System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.