Quality analysts ensure that IBM VMD analysts provide quality service in line with organizational objectives. Optimized quality assurance will increase team efficiency through behavior modification, enhance the quality of service to customers and improve satistfaction rating.
· Develop or understand evaluation programs or Scorecard
· VMD Output Monitoring or Evaluation
· New Hire Training and Team Coaching/Feedback
Develop or understand evaluation programs or Scorecard - QA evaluation program or scorecard is one of the key tools for transaction monitoring. It is designed to evaluate performance and consists of multiple parameter and sub-parameter or checklist aligned with team KPI or organizational performance metrics. This performance metrics often varies depending upon nature of the organization or process. However, It should unearth root- cause of problems, possible solutions and provide actionable insight for performance improvements. Working in partnership with the operations leadership an evaluation form, along with the process of disseminating the information to ensure improvements, should be documented as part of an overall plan.
VMD Output Monitoring or Evaluation - The primary task of a QA in IBM is performance monitoring and sharing actionable insight within the VMD operations. The purpose is to find the area of improvement aligned to key performance metrics. QA's are often asked to perform a specific audit targetted to find the specific type of failure that is key to the business. A QA will need to read tickets, check actual output from each processor's queue and fill up the evaluation from.
New Hire Training and Team Coaching/Feedback
· Training – VMD analysts need to be trained on quality policies and procedures. This should start in analyst training so that all new hires understand the expectations of a quality output.
· Feedback – Coaching is a close loop process and consists of multiple feedback session.
· Actionable items discussed needs to be in complete agreement with the analysts.
· Actionable items chosen should be realistic and prioritized as per critical business need.
· Actionable items should be limited to 1-3 and not more than that. Best practice to work on 1 item at a time.
· Actionable item discussed needs to have a follow-up data and documented for further utilization.
Reporting - Reporting is the prime responsibility of a QA team. As a QA you are often asked to prepare multiple reports and analysis based on the audits performed by your team or any other available data. These reports are delivered to the stakeholder in the form of Microsoft Excel dashboard, PowerPoint or PDF.
Auto req ID
Role ( Job Role )
Fin & Admin Business Analyst
State / Province
NATIONAL CAPITAL REGION (MANILA)
Primary job category
(0856) IBM Business Services
Is this role a commissionable/sales incentive based position?
IBM Business Group
City / Township / Village
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
A minimum 3-5 years of Quality Analyst experience with knowledge of SAP ERP software.
Knowledge of, and ability to improve upon, internal control processes as they pertain to the AP function
Excellent written and verbal communication skills and interact with employees & vendors in a professional manner
Ability to adapt to and operate in a fast-paced, changing environment
· Experience in Oracle invoice processing for PO (2 way match & 3 way match) and Non PO
· Experience in Reporting, VMD Output Monitoring or Evaluation, New Hire Training and Team Coaching or Feedback.
Preferred Technical and Professional Experience
Secondary Job Category
Business Outsourcing Delivery - Fin & Admin
Early Professional Track
Industry Early Professional
For additional information about location requirements, please discuss with the recruiter following submission of your application.
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