Offers “Hyatt Hotel”

days ago Hyatt Hotel

Room Attendant

  • Changsha, CHINA
  • Design / Civil engineering / Industrial engineering

Job description

Attends and contributes to all Meetings as required.

· 确保所有员工始终提供礼貌和专业的服务。

Ensures all associates provide courteous and professional service at all times.

· 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题进行汇报,并及时回馈和跟进。

Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.

· 了解关于员工及行业关系的法律、法规,理解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。

Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.