Internship VIP - Guest Relation
Paris 18e Arrondissement (Paris)
Job description
You will be responsible to provide an excellent and consistent level of service to your customers.
Responsibilities & objectives:
·
Make Guest Experience management a priority for every department
Pre-arrival emails, post-stays emails & courtesy calls for loyalty Program members
· Oversee all VIP arrivals and departures
· Welcome and escort all Elite et VIP members at check-in and check-out
· Collect useful information from other Hyatt properties and action
Coordinate different services to put in place Amenities
· Answer and anticipate guest needs for their stays
· Make or change room assignments according to guests requirements
· Room inspection for Top Tier Elite members and above
· Manage complaints of Loyalty Program Elite members & VIPs
· Presence and networking in the Regency Club
C Create a special and personalized relationship with guests
I Identify regular guests and perform a special service
· Interact everyday of guests stays
Analyze customers feedbacks to improve guest experience and provide strategic direction
Hold a weekly meeting for VIPs with departments managers
· Reports to the VIP Manager
Desired profile
Qualifications :
We are looking for a motivated intern who is a quick learner, and speaks & writes well in English and French.
S/he should ideally have an experience with Opera ( but not mandatory if motivated to learn )
S/he should be able to work under supervision with an accuracy as representing VIP team to take good care of the most important clientele of the hotel
S/he should be able to work duration of min 5-6 months