Host Supervisor

Job description

As Host Supervisor you are responsible on Handling guest complaints to the satisfaction of all parties. Notifies the Head Host, Host Manager, and Executive Assistant Manager if assistance is required. Handle VIP and VVIP guest in accordance with the Standard Operating Procedure. Coordinate the preparation of the welcome gesture and ensure that timing and distributing are managed appropriately. Prepare weekly team member roster ensuring that sufficient team members are available to handle expected busy periods Coordinates with the Head Host on all public functions and ensure that Front Desk notice boards display current information about hotel services and activities. Maintains current information regarding reservation systems, lost and found, guest complaints and all policies and procedures for the efficient operation of the Front Office.

Desired profile

Qualifications :

The successful candidate will meet the following criteria:

•Associate Degree or Equivalent.
•Experience in the same position in 5* property
•Strong leadership skills
•Good in English, Khmer language will be an advantage