Guest Service Officer - (Guest Experience - Japanese)

Job description

· Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times

· Ensures the strict control of room keys.

· Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP's in - house and arrivals are strictly adhered to.

· Coordinates all Repair and Maintenance and reports maintenance job orders.

· Understands rate structure and promotional rates available.

· Understands the sequence of duties related to VIP Guests.

· Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Ensure that brand standards have been implemented

· Respond to the results of the Brand Standard Audit and ensure that the relevant changes are implemented.

· Support the hotels target for NPS and customer service.

· Ensure that the defined ISO standards are followed while on duty.

· Ensures that Front Office employees work in a supportive and flexible manner with other departments, in line with our purpose.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Ensures that all guest details are entered correctly in accordance with the principles of clean data.

We require a profile who speaks Japanese fluently (Indian origin only)

Desired profile

Qualifications :

Diploma/qualification in Hospitality or Tourism Management