Guest Service Officer

Job description

Andaz Singapore is the first Andaz hotel in South East Asia.

Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's up-&-coming Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood, authentically. The hotel's design will reflect the vibrant, creative and energetic culture of Singapore's expanding Central Business District (CBD), as well as the inspiring and unscripted style set forth by Andaz. At Andaz, we set the stage to ignite creative minds and bring eclectic souls together, be it guests or colleagues.

Come join us to express your Andaz as Guest Services Officer – Guest Services Centre (conventionally known as Call Centre) if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the Guest Services Officer – Guest Services Centre, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.

Your Profile

· Possesses minimum G.C.E. "O" levels.
· No prior experience is needed.
· 1-2 years of experience in hotel or call centre operations will be an added advantage.
· Good communication, telephone, interpersonal and customer relations/service skills.
· Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
· A can-do attitude.
· Able to work shifts, weekends and public holidays.

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **

Desired profile

Qualifications :

Andaz Singapore is the first Andaz hotel in South East Asia.

Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's up-&-coming Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood, authentically. The hotel's design will reflect the vibrant, creative and energetic culture of Singapore's expanding Central Business District (CBD), as well as the inspiring and unscripted style set forth by Andaz. At Andaz, we set the stage to ignite creative minds and bring eclectic souls together, be it guests or colleagues.

Come join us to express your Andaz as Guest Services Officer – Guest Services Centre (conventionally known as Call Centre) if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the Guest Services Officer – Guest Services Centre, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.

Your Profile

·  Possesses minimum G.C.E. "O" levels.
·  No prior experience is needed.
·  1-2 years of experience in hotel or call centre operations will be an added advantage.
·  Good communication, telephone, interpersonal and customer relations/service skills.
·  Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
·  A can-do attitude.
·  Able to work shifts, weekends and public holidays.

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **