Concierge

Job description

Summary

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated and contemporary luxury. Located among the world's premier cities and resort detinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the Role

To provide information and assistance to Park Hyatt Sydney guests ensuring the highest possible standard of service and professionalism at all times

Establishes a rapport with guests maintaining empathetic conversations and relationships, offering a personalised and pre-emptive service that is tailored to suit the individual preferences of each guest

Knowledgeable of all Park Hyatt Sydney offerings, Sydney restaurants, attractions and arrange guest services through a wide variety of recommended vendors

Desired profile

Qualifications :

Diploma or certificate in Hospitality or Tourism management

Previous experience as a Concierge within a five star hotel environment

Excellent communication and guest relations skills

Extremely organised and well developed computer knowledge

Extensive knowledge of Sydney and surrounds