Ensures that all employee training records are kept up to date.
Assists to review the progress of the hotel's Training Plan and make recommendations where necessary.
Assists Heads of Department in identifying training needs within each department.
Assists to co-ordinate and monitor the hotel's Training Plan and Calendar.
Assists with the monitoring of departmental standards as defined in the Departmental Operations Manual.
Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.
Supports the development of supervisory and management personnel in the hotel, through the implementation of effective management training programmes.
Motivates and leads a team of Departmental Trainers, building rapport, monitoring activities and rewarding performance and activities.
Ideal candidate profile
University degree – preference given to HR or business-related degrees (graduate degree preferable)
Essential for candidates to have comprehensive knowledge of Word, PowerPoint and Excel
Experience of working in hotel-related operational positions would be a useful benefit
Able to perform detailed and accurate Training Needs Analysis and market the need for Training
Will have previous experience in developing detailed skills-training materials
Will be focused on paying attention to detail and working with colleagues to address operational training needs
Will possess an appreciation for working with multi-cultural workforces of differing education levels
Appreciation for working with multi-cultural workforces of differing levels of education
Possesses the potential for advancement and development in Human Resources Management