Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Establishes a rapport with guests maintaining good customer relationships.
Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.
Conducts monthly inventory checks on all operating equipment and supplies.
Carries out any other reasonable duties and responsibilities as assigned.
Ideal candidate profile
Holds a diploma/degree in Hospitality Management specialising in Food and Beverage Management.
Excellent customer service and Inter-personal Skills.
Familiar with wine styles and grape varieties and other beverage items.
Well developed Computer Skills particularly in the use of MS Office and email.
Good trainer, able to facilitate at all levels.
Comprehensive knowledge of business needs and productivity requirements.
Minimum one to two years work experience as Room Service Assistant Manager /Outlet Assistant Manager/Supervisor in a hotel or large restaurant with good standards.
Preferable prerequisite knowledge of the Travel/Hotel industry.