Big Bank Funding. FinTech Thinking.
Our technology teams in the UK work closely with HSBC's global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world's leading international bank.
Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.
We work in small, agile DevOps teams with colleagues around the world from our offices at the Bluefin Building in Southwark, our global headquarters in Canary Wharf, and multiple other locations around the UK including Sheffield, Leeds, Barnsley and Birmingham.
Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2019 and beyond, we are seeking an experienced UX Designer to join HSBC Technology.
CMB Technology sits within HSBC Operations, Services and Technology (HOST). Our team provides the technology solutions that enable the business to operate and service customers. From cutting edge relationship management platforms built using Agile/DevOps to industrial strength engines that power global online websites and trade platforms, our highly engaged and talented team can do it all.
CMB Digital Channels is a major Service Line within CMB Technology, responsible for the technology channels to Commercial & Global Banking clients (‘HSBCNet') & its underling payments / transactions engine (‘Connect') as well as the internet & mobile platforms for Small to Medium Enterprises (‘Business Banking').
What you will be doing;
UX designers are assigned to work on a range of digital projects. Their key responsibilities will be to define the user experience through concepts, wireframes and prototyping to ensure successful delivery.
Each project is supported by a cross-functional team, potentially made up of a product owner, scrum master, developers, testers, solution architects, business analysts, UX and visual design function. Responsibilities will include some or all of the following:
Drive innovative thinking that challenges the brief and leads to better solutions
· Support interviews to determine customer needs
Design information architecture, site maps, user flows
Propose a range of creative conceptual ideas for projects
Create sketches and storyboards to visualise UX solutions
· Execute detailed wireframes and prototypes
Engage DTC or third party to validate ideas and designs through user testing
· Present your work internally and to stakeholders
Build and manage relationships with stakeholders and development teams.
Work closely with other UX teams to share knowledge across projects & preserve and enhance our collaborative culture.
· Engage and collaborate with the various SMEs
Participate in meetings / workshops to discuss and translate findings / recommendations into quality documentation
Good management of communications with internal teams and functions (and external vendors where appropriate), to ensure business criticality is understood
Self-motivated and able to absorb complex information and find simple usable solutions
Define and manage all aspects of a User-Centred Research & Design Process.
Building and maintaining professional relationships with key senior stakeholders to ensure expectations are met
at all stages of a project
· Define workflows
Create interaction models & wireframes/prototypes, using Axure, Sketch, InVision etc.
Ideal candidate profile
What you will bring to the role;
· Ideally, some exposure to banking payment systems
Other broad exposure to banking (corporate or investment)
University degree in Design or Human Computer Interaction – or equivalent industry experience.
Minimum 3-5 years industry experience.These roles will primarily be based on site in London at 8 Canada Square.
Come Power a Business that Defines How to Power the World
As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.
We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.