Third Party Support Officer (18 month Contract)

Job description

Third Party Support Officer (18 month fixed term contract)

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee CIIOM you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Third Party Support Officer

The role of the “Country HSBC Operations Services and Technology (HOST)” Operational Management Team (OMT) is to ensure that the Chief Operating Officer (COO) to whom they align is fully supported on all aspects of management reporting, governance, risk oversight and administrative support for the implementation and ongoing management of the HSBC Third Party Risk Policy Framework and associated activities. This team will deliver and contribute to the application of necessary local policies, processes, procedures and tools supporting the ‘Framework', working with Global Lines of Business and Functions. The OMT team will drive continuous improvement across the Channel Islands and Isle of Man (CIIOM), specifically relating to internal and external third party service provision in the application (and operationalisation) of the ‘Framework.'

In this role, you will:

·
Provide support to the Third Party Relationship Managers (TPRM), who act as the primary point of contact for Internal and External Third Parties for Service(s) received from on behalf of the business to ensure ensuring effective management of the relationship and service

·
Support driving the fulfilment of all required Risk Management Activities with the Third Party through the engagement lifecycle

·
Record, remediate and track control deficiencies and performance issues within a timely manner

·
Monitor and ensure appropriate Management Information (MI) is provided by the Third Party on a regular basis as part of the various ongoing monitoring requirements for the performance of services and controls, as stipulated within the contract or agreement

·
Take responsibility for the data quality and data assurance of information recorded by the business in aligned reporting tools including Archer, Emptoris and associated Third Party Registers (including CIIOM Register)

·
Support the country Chief Operating Officer (COO) by producing MI reports to meet local needs, sourced from the global metric and reporting framework whilst coordinating any ad- hoc activities and programmes as directed by country COO

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:

· 
Proven MI and reporting skills coupled with strong attention to detail

· 
Proven experience working within a fast paced and dynamic environment whilst serving multiple individuals

· 
Excellent stakeholder management skills with the ability to communicate effectively at all levels

· 
Proven ability to work under pressure and use own initiative

· 
Proven organisational skills

For further details and application information please click “Apply”

You'll achieve more when you join HSBC.

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We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

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