Sr Assistant CCS Collection

Job description

Wealth and Personal Banking (WPB)

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking an experienced professional to join our team.


In this role, you will:
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The role of a Senior Collections Associate is to engage and support our customers through a period of financial difficulty in order to negotiate mutually beneficial, positive and sustainable agreements that are in the best interest of the bank and our customers. Senior Collections Associates are responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favourable opinion of our organization and an increased willingness to repay their commitments. Senior Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

A Senior Collections Associate may be called upon to complete additional assignments as required, such as:

· Contribute to the continuous performance improvement of the Collections Associate population through coaching and mentoring assignments.

· Conduct deputy role responsibilities in support of operational needs.

· Specialty projects designed to increase operational effectiveness or enhance customer experience as necessary.

Be responsible for HBCN credit card, PIL, and HML collection strategy formulation, collection procedure manual design, system testing (UAT), collection outsourcing, and MI development.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

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The jobholder major responsibilities are to perform/coordinate collection activities on delinquent accounts (Cards, PIL, HML etc.) and improve business results. Given large volume we have in this field and the rapid expansion of the portfolio, the jobholder should can work under pressure and has to be a quick learner by drawing experiences and best practices both internally and from strategic partners.

As the job requires extensive communications with customers, the jobholder should possess good customer services skills, communication skills, and problem solving skills. The jobholder should also have sufficient banking knowledge on collections or foreclosure, remittance, accounts maintenance, etc., so as to make collections efficient and effective. The jobholder is required to deal with customers under difficult financial circumstances, constantly maintain high quality of services and timely complete follow-up actions.

The major challenge faced by the jobholder is to assist in smooth implementation of collection strategy/system/daily operation for credit card portfolio. The job requires the job holder to have strong job knowledge on credit card collection, problem solving skill and communication techniques.

The jobholder needs to ensure all global collections operations model are followed and identify any risks that exist, report and remediate within a set time frame. The jobholder needs to be comfortable working with senior stakeholders regionally or globally.

You'll achieve more when you join HSBC.

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Issued by HSBC Bank (China) Company Limited