Role Title: Software Engineer
Business: IT Infrastructure Delivery
Role Purpose / Description
-Deliver solution/tasks as per procedures and as applicable to business requirements in line with best practice
-Demonstrate efficiency in managing & delivering tasks independently with minimal supervision
-Deliver solution/tasks with demonstration of Technical knowledge (e.g. alerts, adhoc request – as relevant )
-Support Service Quality putting in place procedures/fixes to avoid repeat incidents.
- Demonstrate a flexible approach to accommodate change requests
-Ability to prioritize tasks under pressure to reduce overall service impact
-The job holder will be expected to demonstrate effective communication skills with Key Stakeholders, both written and verbal.
-Provide timely and accurate status updates on any issues or work requests.
-Demonstrate punctuality in attending conference calls/creating and issuing of reports.
Customers / Stakeholders
-Understanding of functional requirements and translation of business requirements into technical specifications
-Participate in crisis calls as applicable
-Liaise with Stakeholders on various requests/issues.
-Proactively identify problem situations and resolve to give maximum customer satisfaction
-Escalation used only where necessary, appropriate measures are taken to improve and sustain high quality of delivery and prevent recurrence
Ideal candidate profile
Knowledge & Experience / Qualifications
-Ability to communicate effectively both verbally and written with stakeholders (internal as well as external)
-Ability to work with a sense of urgency in an aggressive, multi-tasking environment
-Contribute productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
-Able to develop positive relationships. Establish a rapport with customers & achieve mutual trust and respect.
-Ability to work to strict deadlines and under pressure, deal with competing priorities
-Excellent decision making & problem solving skills. Ability to work on own initiative. Excellent organizational & prioritizing skills.
-Good understanding of Service Management Processes of Incident Management, Change Management and Problem Management
-Experience of working within an IT Environment
-Experience of working in any of the systems of zSeries/iSeries/Distributed platforms
-Experience of using any Workload Automation or Scheduling Products like Control-M/ TWSz/CA-7
-Basic knowledge of Source Control tools like CA-Endevor
-Basic knowledge of monitoring and automation products such as OpsMVS.
-Basic knowledge of Databases like DB2, Oracle
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC's global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.
Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi'an, are world-class technology hubs with industrial delivery capability.
Some careers grow faster than others
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.