Premier Relationship Assistant

Job description

Wealth and Personal Banking (WPB)

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking an experienced professional to join our team.

In this role, you will:

​To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work

To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate

To answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail

To make sure HP gift redemption mechanics works smoothly

To proactively identify sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

​Bachelor degree or above(recognized by the state)
With 1-2 years' working experience, sales or customer service experience is preferred
Good communication and selling skills
Good understanding of Retail Banking and Wealth Management products and services
Good spoken and written English
Well organized
With nice personality

You'll achieve more when you join HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited