Part Time Counter Service Officer - Retail Banking and Wealth Management

Job description

The wellbeing of our employees and candidates is really important to us, that's why we are leveraging our digital capabilities to ensure we can continue to hire top talent at HSBC in the current environment. Our teams will talk you through how our Video Interviewing technology will replace in person interviews and be used throughout the recruitment process. Our team will be on hand to guide you through this process

Join our fast-growing Asia Wealth Management teams

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Part Time Counter Service Officer .

Principal responsibilities

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確保櫃位交易準確無誤

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轉介客戶給相關銀行業務的同事，滿足客戶不同的金融服務需要

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遵守所有監控和服務規定，確保分行運作順暢並達到令人滿意的審核評級

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遵循滙豐或監管機構的標準與政策，確保符合反洗錢與反資助恐怖主義活動規程

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Provide quality customer service through accurate and efficient counter transactions

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Meet financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues

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Ensure smooth branch operation and achieving satisfactory audit rating by meeting all control and service requirements

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Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies

Desired profile

Qualifications :

Requirements

·  以客為先，致力提供優質服務
·  對工作充滿熱誠且能適應服務行業
·  良好的人際關係與溝通技巧
·  積極主動，熱愛學習
·  責任心強
·  能操流利粵語及英語，懂普通話更佳
·  香港中學會考或香港中學文憑考試考獲五科合格, 包括數學科及中國語文科或英國語文科合格，或具備更高學歷
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Customer centric mindset with commitment to deliver quality service

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Self motivated and adaptable to a service environment

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Good interpersonal and communication skills

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Eager to learn with positive attitude

·  Strong sense of ownership
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Fluency in Cantonese and English. Mandarin an advantage

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Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder, or holder of associate degree, higher diploma or degree from a tertiary institution

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.