Officer, Policy Services - HSBC Insurance

Job description

The wellbeing of our employees and candidates is really important to us, that's why we are leveraging our digital capabilities to ensure we can continue to hire top talent at HSBC in the current environment. Our teams will talk you through how our Video Interviewing technology will replace in person interviews and be used throughout the recruitment process. Our team will be on hand to guide you through this process



Some careers shine brighter than others

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Officer, Policy Services .

Principal responsibilities ​
· Follow up all complicated or special cases referred by processing centre, including provide solution for them or communicate with sales channels
· Handle and response the submitted change requests of policies and contact with internal staff for clarification
· Quality checking on policy service outputs of processing centre such as letters, reports and payment authorization
· Handle exception reports and process changes when necessary
· Manually handle tasks without system support
· Countercheck daily payment report due to system deficiency on accuracy before pass to manager for approval
· Liaise tasks related to auto pay collection and dishonor processing

Desired profile

Qualifications :

Requirements

· 
​University degree in Business or related discipline

· 
Relevant experience from Life insurance industry

· 
Good analytical and problem solving ability

· 
Sound technical knowledge of Life operation operations and systems

· 
Proficient in written English and Chinese

· 
Strong computer skill particular in Chinese word processing and Microsoft excel

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.