Officer, Member Services

Job description

The well-being of our employees and candidates is really important to us, that's why we are leveraging our digital capabilities to ensure we can continue to hire top talent at HSBC in the current environment. Our teams will talk you through how our Video Interviewing technology will replace in person interviews and be used throughout the recruitment process. Our team will be on hand to guide you through this process.

Principal Responsibility
· Perform administrative work, including enrollment, contribution, switching and terminating retirement schemes for MPF and ORSO schemes
· Handle follow-up requests and complaints from members, employers, fund managers, external trustees and authorities Ensure compliance with legislation, trust deed, policy and procedures
· Recommend revision to procedures due to system and legislative changes
· Streamline processes to improve efficiency
· Lead the team by coaching and training junior staff Assist Team Manager to perform other ad-hoc duties and projects and serve as cross support for other teams within Member Services as needed

Desired profile

Qualifications :

·  University Degree Holder with working experience preferably within the areas of pension funds, ORSO and MPF
·  Client-focused with good customer service skills and the ability to handle multiple tasks, work under pressure and meet deadlines Good people management skills with the ability to lead, coach and supervise junior staff
·  Eager to learn and strives for continuous improvement
·  Flexible in a dynamic environment and proactive in driving change
·  Good communication skills in both English and Chinese; proficiency in Putonghua is a plus
·  Proficient PC skills with the ability to input Chinese characters