Offers “HSBC”

Expires soon HSBC

Officer, Member Services

  • Internship
  • Kowloon City, HONG KONG

Job description



The well-being of our employees and candidates is really important to us, that's why we are leveraging our digital capabilities to ensure we can continue to hire top talent at HSBC in the current environment. Our teams will talk you through how our Video Interviewing technology will replace in person interviews and be used throughout the recruitment process. Our team will be on hand to guide you through this process.

Principal Responsibility

· Perform administrative work, including enrollment, contribution, switching and terminating retirement schemes for MPF and ORSO schemes
· Handle follow-up requests and complaints from members, employers, fund managers, external trustees and authorities Ensure compliance with legislation, trust deed, policy and procedures
· Recommend revision to procedures due to system and legislative changes
· Streamline processes to improve efficiency
· Lead the team by coaching and training junior staff
· Assist Team Manager to perform other ad-hoc duties and projects and serve as cross support for other teams within Member Services as needed

Desired profile



Qualifications :

Requirements
·  University Degree Holder with working experience preferably within the areas of pension funds, ORSO and MPF
·  Client-focused with good customer service skills and the ability to handle multiple tasks, work under pressure and meet deadlines Good people management skills with the ability to lead, coach and supervise junior staff
·  Eager to learn and strives for continuous improvement
·  Flexible in a dynamic environment and proactive in driving change
·  Good communication skills in both English and Chinese; proficiency in Putonghua is a plus
·  Proficient PC skills with the ability to input Chinese characters

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

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