Mortgage Technical Systems Analyst

Job description

· Enhancement and maintenance of the Mortgage Originations Loan Originations System. Responsibilities include gathering and documenting user requirements, participating in system enhancement managed releases, completing Strategic Initiative project deliverables, and supporting issue resolution.
· Work closely with business subject matter experts and assist other units within Mortgage Systems Administration.
· Deliver upon quantitative and qualitative key performance indicators, in line with our business strategies and regulatory requirements (scorecard).
· Continually review and understand work practices and policies to ensure ongoing audit and risk standards are met.
· Ensure fair outcomes for customers are delivered in all situations.
Impact on the Business
· Consult with business groups to define requirements for Loan Origination System development and additions/modifications to existing functionality. Recommend most effective solution and provide direction to systems change requests from business units.
· Participate in project meetings with business owners, subject matter experts, HOST, and vendor contacts.
· Develop and/or review development of test protocols for testing application before user acceptance.
· Review test results and direct further development.
· Meet all performance targets including standards in quality and productivity.
· Abide by first call resolution in alignment with global standards to promote customer satisfaction.

Customers / Stakeholders

· Mortgage Retail Sales
· Mortgage Direct
· Mortgage Business Development and Customer Acquisition
· Credit risk – RBWM
· BRCM and Compliance functions supporting RBWM
· Underwriting Quality Control - RBWM
· Private Bank Mortgage team – sales and credit
· Key vendors supporting Mortgage Loan Originations at HSBC
· Third Party Management function in HSBC
· Head of Mortgage and Mortgage Leadership Team

Leadership & Teamwork

· Plan and prioritize work appropriately considering importance, urgency, customer and business impact.
· Deliver excellent customer service .
· Champion and embrace change and innovation
· Demonstrate ownership and common sense with all that you do, sharing best practice.)
· Communicate the HSBC vision, values and goals to others clearly and consistently.

Operational Effectiveness & Control

· Maintain highest standards of risk management, control and compliance.
· Reduce overall operating losses and credit risk within management control.
· Maintain KYC standards.
· Implement and apply the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximize integration, effectiveness and efficiency.
· Communicate and embed HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise.
· Provide timely, accurate, quality information to stakeholders to meet business and regulatory requirements. Major Challenges

· Deliver desired outcomes – positive customer experience, reduced cost per loan, increased through-put, regulatory compliance
· Ensure compliance in a complex environment with demanding internal standards, multiple internal control functions and multiple government regulators.
· Completing multiple tasks under aggressive time constraints while making accurate decisions with a sense of urgency Role Context

· Working with a wide range of direct and functional areas
· Close collaboration with mortgage management team, RBWM Credit risk, Legal and Compliance to constantly execute operations and meet our customer needs Management of Risk

· Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
· Physical Demands/Work Environment: Very good working conditions. Little or no physical demands. Minimal handling of light materials.The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Observation of Internal Controls
· Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Role Dimensions

· No direct reports

Desired profile

Qualifications :

This position requires an individual with:

·  Technical Analyst experience as well as knowledge of Mortgage Originations Systems.
·  Experience working with development technologies such as C#, SQL, Visual Basic
·  Experience with project management and change control process; review of business process and requirements, and consulting and recommending solutions
·  Experience building and supporting applications; end user workflow development a plus
·  Minimum of 3-5 years proven bank, mortgage business, mortgage systems related experience or equivalent.
·  Minimum of associate's degree in business, management information systems, related field or equivalent experience.
·  Proven communications, organizational, analytical, administrative, problem-solving, project management and interpersonal skills.
·  Proficiency with personal computers as well as pertinent HSBC systems and software.
·  Ability to meet project deadlines and objectives independently and within a team.
EEO/AA/Minorities/Women/Disability/Veterans