Jr Java - Production Support

Job description

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count.

We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.

"HSBC employees are commited to act with corageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other."

JR Java - Production Support

Purpose of the role:

Global CTCS Teams will be operating in three locations viz. either India, China and Mexico under Follow-the-Sun support model under Commercial Banking IT. The CTCS Team will support urgent issues for multiple business systems and products within Commercial Banking. Senior Ops Engineer will be play role of Shift Incharge attached to specific Service line (eg eChannels, GTRF, Credit& Lending, etc) to undertake the following responsibilities.

· Engage IMT to get an incident manager assigned
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Perform RTC/Qlikview Dashboards to ensure tickets are being progressed as per SLAs

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Perform Handover activities to new Senior Ops Engineer in next shift

As a part of CMB Technology Customer Support (CTCS) Production support team the responsibilities will include:

· Investigating system failures and incidents reported on the services supported.
· Communicating with various Business & IT teams.
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Exhibit Flexibility to work in shifts and provide on-call support.

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Perform root-cause analysis and production fixes.

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Working as a part of a global team.

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Adherence to SLAs & service delivery procedures defined by ITIL framework.

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Excellent problem solving and root-cause investigation skills are essential.

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Excellent written and oral communications skills in English language are essential. E.g.: Report Writing, ability to document training materials etc.

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Knowledge of Banking Payment Systems and/or Banking Domain is preferable.

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Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable.

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Familiarity with Incident / Problem / Change and Release Management procedures is preferable.

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Ability to work effectively and professionally under pressur

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Ability to work as part of a Global virtual team across multiple regions.

Desired profile

Qualifications :

Knowledge / Qualifications


·  Good knowledge in Java/J2EE, Unix, Oracle is essential
·  Knowledge and understanding of IT Infrastructure is essential.
·  Basic knowledge of MQ is preferable
·  Exposure to testing and support tasks is preferable